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Ask the Experts


If you cannot find the information that you need on the Frequently Asked Questions (FAQs) page or elsewhere on this Web site, there are three convenient ways to contact us for information on the Mississippi Coastal Mapping Project.  To make accessing information as easy as possible, we have set up a local call center for general information, a national FEMA call center is available for more technical information, and an e‑mail address can be used to send your inquiries electronically.  Please call us or send us an e-mail if you need assistance. 

Inquiries by Telephone

Mississippi Coastal Study Call Center

We have set up a local call center specifically for the Mississippi Coastal Mapping Project. You can reach a Customer Service Representative from 8:00 a.m. to 4:30 p.m., Central time, Monday through Friday, toll free, at 1-866-816-2804. 

Customer Service Representatives are prepared to provide general information about the status of the project; the information presented on the Digital Flood Insurance Rate Maps (DFIRMs) and Flood Insurance Study (FIS) reports for Hancock, Harrison, and Jackson Counties; and contact information for local officials who can answer questions about a specific property or issue. 

FEMA Map Assistance Center

If you have more technical questions regarding the National Flood Insurance Program and its rules and regulations, you can contact the FEMA Map Assistance Center (FMAC). Map Specialists in the FMAC respond to inquiries from Federal, State, and local officials and the general public. They are prepared to inform callers about:

  • Criteria for Letters of Map Change and Physical Map Revisions;
  • Appeal and Compliance Issues;
  • Preliminary versions of DFIRMs and FIS reports;
  • Processing Fees for Map Change Requests;
  • Requests for Technical and Administrative Support Data; and
  • Requirements for Letters of Determination Review.

The FMAC can be reached, toll free, at 1-877-FEMA MAP (1-877-336-2627). The FMAC hours of operation are Monday through Friday, 8:00 a.m. through 6:30 p.m., Eastern time.

Inquiries by E-Mail

Your inquiries regarding the Mississippi Coastal Mapping Project may also be submitted via e-mail to a FEMA Map Specialist at FEMAMapSpecialist@riskmapcds.com

Please provide as much of the following information as possible with your request to assist the Map Specialists in providing accurate responses to your inquiries:

  • Your full name;
  • Your property address, including zip code;
  • Name of your community or the community you are interested in obtaining information about; and
  • Your daytime telephone number.

Depending on the nature of your inquiry, e-mail responses may be sent in just a few hours; most e-mail inquiries are answered within 1 day of receipt.  If research is required it may take a FEMA Map Specialist as much as 3 days to respond fully to your inquiry.