If you don’t find the information that you need on this Web site or in the Frequently Asked Questions (FAQs), there are two convenient ways to contact us for information on the Mississippi Coastal Mapping Project.  To make accessing information as easy as possible, we have set up a local call center for general information, a national FEMA call center for more technical information, and an e‑mail address to electronically send us your inquiries.  Please give us a call or send us an e-mail if you need assistance. 

Inquiries by Telephone

Mississippi Coastal Study Call Center

We have set up a local call center specifically for the Mississippi Coastal Mapping Project.  You can reach a Customer Service Representative from 8:00 a.m. to 4:30 p.m., Central time, Monday through Friday at 1-866-816-2804. 

Operators are prepared to provide general information about the status of the study, the schedule for public meetings, and contact information for local officials who can answer questions about a specific property. 

FEMA Map Assistance Center

For those with more technical questions regarding the National Flood Insurance Program and its rules and regulations, you can contact the FEMA Map Assistance Center (FMAC).  Map Specialists respond to inquiries from Federal, State, and local officials and the general public.  They are prepared to inform callers about: 

• Criteria for Letters of Map Change (LOMCs);
• Physical Map Revisions;
• Appeals, Protests, and Compliance Issues;
• Preliminary Flood Insurance Studies;
• Processing Fees;
• Technical Data Requests; and
• Letters of Determination Review (LODRs). 

The FMAC can be reached at 1-877-FEMA MAP (Toll-free).  The FMAC customer service hours of operation are Monday through Friday 8:00 a.m. through 6:30 p.m., Eastern time.

Inquiries by E-Mail

Your inquiries regarding the Mississippi Coastal Mapping Project may also be submitted via e-mail to a FEMA Map Specialist at FEMAMapSpecialist@mapmodteam.com. 

Please provide as much of the following information as possible with your request to assist the Map Specialists in providing accurate responses to your inquiries:

• Your full name;
• Your property address, including zip code;
• Name of your community or the community your interested in obtaining information about; and
• Your daytime telephone number.

Depending on the nature of your inquiry, e-mail responses may be sent in just a few hours; most e-mail inquiries are answered within one day of receipt.  If research is required, it may take the FEMA Map Specialists as much as three days to respond fully to your inquiry.